Privacy Policy
Effective Date: 2026-08-08|Last Updated: 2026-10-24
Airbin (“the Platform,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our AI-powered cloud storage and AI services.
European Users
- If you are located in the European Union, please review our separate European Privacy Policy for GDPR compliance: [European Privacy Policy](https://airbin.app/eu-privacy).
Information We Collect
- Account Information: Name and email.
- Uploaded Content: Files including images, videos, audio, PDFs, and any other files you choose to store.
- Technical Information: Device information collected as part of functionality and to protect your information.
- Advertising Data: For free-tier users, we collect mobile advertising identifiers (such as Google Advertising ID or Apple IDFA), ad interaction data (impressions, clicks), and general location data (country or region level) to serve advertisements through Google AdMob (mobile) and Google AdSense (web).
- Password Information: User-set passwords stored securely using AES-256 encryption.
How We Use Your Information
- Provide, maintain, and improve our cloud storage and AI services.
- Authenticate your account and secure your access.
- Deliver AI-powered outputs only when you allow or request us to process your files.
- Protect user accounts and detect unauthorized activity.
- Display advertisements to free-tier users through Google AdMob (mobile apps) and Google AdSense (web). Paid subscribers do not see ads.
- Comply with applicable laws and regulations.
File Storage & AI Processing
- You retain ownership of the content you upload.
- Files uploaded for storage are encrypted using AES-256 and are NOT processed by AI unless you explicitly allow or request it.
- Uploaded files will NOT be used to train AI models.
- Deleted files remain in backup for up to 30 days and can be recovered within that period. After 30 days, backups are automatically deleted.
- Users must maintain their account subscription; if payment is overdue for more than 30 days, files will be permanently deleted from our system.
- Users are responsible for storing original content and sharing only via app features.
Sharing of Information
- We do not share user data outside of Airbin, except for credit card information processed securely through Stripe (payment gateway) via their own elements, and advertising data shared with Google for ad serving purposes (free-tier users only).
- For free-tier users, we share limited data with Google (AdMob and AdSense) to serve advertisements. This includes device advertising identifiers, ad interaction data, and general location information. Google processes this data in accordance with Google's Privacy Policy. No file content, conversation data, or account credentials are shared with advertising partners.
- Shared files are only shared on user demand. Users can delete shared files entirely from our system.
- If you share files with others using the platform's sharing feature, it is your responsibility unless restricted by settings.
Business Plan Data Handling
- Organization Administrators on Business and Team plans may access aggregated usage data for their workspace, including storage consumption, AI feature usage counts, and member activity summaries.
- Admins do not have access to the content of individual members' files, conversations, or AI outputs. Admin visibility is limited to metadata and usage metrics.
- Per-seat usage tracking is maintained for billing and plan compliance purposes. This data includes login frequency, storage usage per seat, and AI feature consumption per seat.
- When a member is removed from an organization workspace, their workspace data is retained by the organization. Personal account data (if applicable) is not affected.
- Audit logs for organization workspaces are retained for the duration of the active subscription plus 90 days after cancellation. Audit logs include member join/leave events, admin actions, and billing events.
Data Security
- We protect your data using AES-256 encryption and secure access mechanisms.
- Users are responsible for keeping their account credentials safe.
Payments & Third-Party Services
- All transactions are securely processed through Stripe.
- Payment information and invoices are stored within Stripe and are not stored in Airbin.
Data Retention
- Files remain stored as long as you maintain your account or subscription.
- Deleted files are kept in backup for up to 30 days and can be restored within that period. After 30 days, backups are automatically deleted.
- When you request account deletion, your account enters a pending deletion state until the end of your current billing cycle (or 30 days for free accounts). During this period, you may recover your account. Once the period ends, all data is permanently deleted.
Children’s Privacy
- Users under 13 may only use the Platform with parental or guardian consent.
- We do not knowingly collect personal information from children under 13 without parental consent.
Cookies
- We use cookies and similar technologies to provide platform functionality and authentication. For more details, please review our separate Cookie Policy: [Cookie Policy](https://airbin.app/cookie-policy).
- Advertising cookies: on the free plan we show ads through Google AdSense (web) and Google AdMob (mobile apps). Third-party vendors, including Google, use cookies to serve ads based on your prior visits to Airbin or to other websites.
- Google's use of advertising cookies enables it and its partners to serve ads to you based on your visits to Airbin and/or other sites on the Internet.
- You can opt out of personalized advertising by visiting Google's [Ads Settings](https://adssettings.google.com). You can also opt out of some third-party vendors' use of cookies for personalized advertising at [www.aboutads.info](https://www.aboutads.info/choices) or, in Europe, [www.youronlinechoices.eu](https://www.youronlinechoices.eu). Upgrading to a paid plan removes ads entirely.
California Residents (CCPA/CPRA)
- If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
- Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of collection, the purposes for collection, and the categories of third parties with whom we share your information.
- Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, ongoing service provision).
- Right to Correct: You have the right to request correction of inaccurate personal information.
- Right to Opt Out of Sale: Airbin does not sell your personal information to third parties. For free-tier users, limited advertising data (device identifiers, ad interaction data) is shared with Google solely for the purpose of serving advertisements within the Platform. This is not a sale of your data. You may opt out of ad-related data sharing by upgrading to a paid plan, which removes all advertisements.
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights.
- To exercise any of these rights, please contact us at support@airbin.app or visit your account settings. We will respond to verifiable requests within 45 days.
User Consent
- No explicit user consent is required to use the platform.
Updates to This Privacy Policy
- We may update this Privacy Policy to reflect changes in our practices.
- Updates will be posted with a new 'Last Updated' date.
Contact Us
- If you have any questions or concerns regarding this Privacy Policy, please contact us at:
- Email: support@airbin.app
- Website: https://airbin.app/support